Imbonerahamwe
1.Iriburiro
Incamake muri make akamaro ka serivisi nyuma yo kugurisha imashini zogosha.
Ingano n'imiterere yinyandiko.
2.Ikamaro cya Serivisi nyuma yo kugurisha
Gusobanura impamvu serivisi nyuma yo kugurisha ari ngombwa kubakiriya no mubucuruzi.
Uburyo bigira ingaruka kubakiriya no kudahemuka.
3.Ibyo twiyemeje nyuma yo kugurisha serivisi
Inshingano yikigo cyawe nubwitange kubufasha bwabakiriya.
Isezerano ryiza kandi ryizewe.
4.Key Ibigize Sisitemu Yacu Nyuma yo kugurisha
Isenyuka rirambuye ryibice bitandukanye, harimo: Inkunga yabakiriya
Imfashanyo ya Tekinike
Kubungabunga no Gusana
Ibice Byaboneka Kuboneka
Amahugurwa n'Uburezi
Politiki ya garanti
5.Inkunga y'abakiriya
Incamake yimiyoboro ifasha abakiriya (terefone, imeri, kuganira).
Igihe cyo gusubiza no kuboneka.
Inyigo yerekana imikoranire myiza yabakiriya.
6.Ubufasha bwa Tekinike
Uburyo abakiriya bashobora kubona ubufasha bwa tekiniki.
Impamyabumenyi n'ubuhanga bw'itsinda ryanyu rishyigikira tekinike.
Gukemura ibibazo hamwe nibikoresho byatanzwe kubakiriya.
7.Gufata neza no gusana
Inzira yo guteganya kubungabunga no gusana.
Ibigo bya serivisi hamwe nubushobozi bwa tekinike.
Gahunda yo kubungabunga gahunda yo kongera ubuzima bwibikoresho.
8.Ibice Bihari Kuboneka
Kugenzura niba abakiriya bafite ibikoresho byabigenewe.
Ibikorwa byo kubara no gukwirakwiza.
Byihuse ibikoresho byo gutanga ibikoresho.
9.Amahugurwa n'Uburere
Gutanga gahunda zamahugurwa kubakiriya nitsinda ryabo.
Kurubuga no mumahugurwa ya kure.
Impamyabumenyi n'impamyabumenyi zabonetse binyuze mu mahugurwa.
10. Politiki ya garanti
Ibisobanuro birambuye kubyerekeye garanti yawe.
Ibitwikiriye nibitari byo.
Intambwe zo gusaba serivisi ya garanti.
11.Ibitekerezo by'abakiriya no Gutezimbere
Gushishikariza abakiriya gutanga ibitekerezo.
Uburyo ibitekerezo byakoreshejwe mugutezimbere serivise ya nyuma yo kugurisha.
Intsinzi cyangwa ubuhamya bwatanzwe nabakiriya banyuzwe.
12.Isi yose igera hamwe na serivisi zaho
Kuganira uburyo serivisi yawe nyuma yo kugurisha yaguka kwisi yose.
Ibigo bya serivisi byaho ninshingano zabo mugutanga inkunga.
Kunesha ururimi n'inzitizi z'umuco.
13.Gutezimbere Gukomeza
Kwiyemeza gukomeza kuzamura sisitemu ya serivisi nyuma yo kugurisha.
Gutanga ibitekerezo no guhuza no guhindura ibyo umukiriya akeneye.
14.Umwanzuro
Incamake akamaro ka sisitemu ya serivise nyuma yo kugurisha.
Ongera ushimangire ubwitange bwabakiriya.
15.Kumenyesha amakuru
Gutanga amakuru arambuye kubibazo bya serivisi nyuma yo kugurisha.
Igihe cyo kohereza: Nzeri-07-2023